Privacy Policy

This Privacy Policy describes what information HIZKO ("HIZKO", "Company", "We", "Us", "Our"), as the operator and owner of the Platform, may collect from users ("You", "Your", "User") on or through our web application ("Platform"), and how We use, process, disclose and protect such information.

By using Our Platform or any of the Services, You confirm that You have read, understood, and agree with the privacy practices described in this Privacy Policy and the Terms of Use ("Terms"). This Policy is incorporated by reference into the Terms.

This Privacy Policy is published in compliance with:

Section 43A of the Information Technology Act, 2000 ("IT Act")
Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011
Regulation 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011

1. Information We Collect

Information You Provide

When You register on the Platform, We collect registration details such as name, phone number, email address, and password. Depending on the module You use, We may also collect:

Business information (shop name, farm details, project details, case information)
Financial information (invoices, payments, expenses, billing records)
Operational data (inventory, attendance, site logs, appointments, prescriptions)
Client and customer information entered by You into the Platform
Documents uploaded by You (prescriptions, legal documents, site photos, etc.)

Information Collected Automatically

We receive and store certain types of information whenever You interact with Us, including:

Device information (browser type, operating system, device identifiers)
Log data (IP address, access times, pages viewed, referring URLs)
Cookies and similar tracking technologies for session management and analytics

2. How We Use Your Information

We use the information We collect for the following purposes:

To provide, operate, and maintain the Platform and Services
To process Your registrations, service code generation, and module access
To enable You to manage Your business operations through the selected module
To communicate with You regarding account status, approvals, and service updates
To improve and personalize Your experience on the Platform
To analyze usage patterns and improve Our products and Services
To comply with applicable laws and legal obligations
To detect, prevent, and address fraud, security issues, or technical problems
To contact You via SMS, email, or phone for feedback, support, or promotional purposes

3. Information Sharing and Disclosure

We do not sell Your personal information. We may share Your information only in the following circumstances:

With service providers who assist in operating the Platform (hosting, analytics, payment processing)
With Your consent or at Your direction
To comply with legal obligations, court orders, or government requests
To protect the rights, property, or safety of HIZKO, Our users, or the public
In connection with a merger, acquisition, or sale of assets, where Your information may be transferred to the successor entity

We ensure that any third party receiving Your information maintains adequate data protection measures consistent with this Privacy Policy and applicable law.

4. Data Security

We maintain electronic, physical, and procedural safeguards to protect Your information, including:

Encryption of data in transit using SSL/TLS
Secure password hashing and storage
Role-based access controls limiting data access to authorized personnel
Regular security assessments and monitoring

No method of transmission over the Internet or electronic storage is 100% secure. While We strive to protect Your information, We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of Your account credentials and service code.

5. Data Retention

We retain Your personal information for as long as Your account is active or as needed to provide You Services. We may also retain and use Your information as necessary to comply with legal obligations, resolve disputes, and enforce Our agreements.

If You wish to delete Your account or request that We no longer use Your information, please contact Us at the details provided below. Please note that some information may be retained in Our backups and logs for a reasonable period.

6. Your Rights

You have the right to:

Access and review Your personal information stored on the Platform
Update or correct inaccurate information through Your profile settings
Request deletion of Your account and associated data
Withdraw consent for processing Your information (which may result in inability to use certain Services)
Opt out of promotional communications

7. Children's Privacy

The Platform is not intended for use by persons under 18 years of age. We do not knowingly collect personal information from children under 18. If We learn that We have collected information from a child under 18, We will take steps to delete such information promptly.

8. Third-Party Links

The Platform may contain links to third-party websites or services that are not operated by Us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We recommend that You review the privacy policy of every site You visit.

9. Cookies

We use cookies and similar technologies to maintain Your session, remember Your preferences, and analyze Platform usage. You may configure Your browser to refuse cookies, but doing so may limit Your ability to use certain features of the Platform.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Platform after any changes constitutes acceptance of the revised Privacy Policy. We encourage You to review this page periodically.

11. Grievance Officer

If You have any concerns, questions, or grievances regarding this Privacy Policy or the handling of Your information, You may contact Our Grievance Officer:

Name: HIZKO Support Team
Email: support@hizko.com
Phone: +91 8104555452
WhatsApp: +91 8104555452

We shall endeavour to resolve Your grievances within 30 days from the date of receipt.

12. Miscellaneous

Indemnity: You agree to indemnify Us against any suit or dispute by any third party arising out of disclosure of information by You to third parties through Our Platform.

Severability: Each clause of this Privacy Policy shall be and remain separate and severable from all other clauses. If any clause is found to be null and void, it shall have no effect on the remaining clauses.

Governing Law: This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.